Tuesday, June 17, 2008

The Case for Educational Support

Can your book do this?

Has this ever happened to you? You head to your local print music shop and ask the guy behind the counter for a good book of songs or exercises for your instrument. He doesn’t actually play, but he steers you to the appropriate section and makes a few suggestions for you to thumb through. You recognize a familiar melody and a couple of exercises that look ‘playable’. You’re thinking ‘Page 15 has a scale I need to learn – can I buy just this page?’ You finally make your choice, purchase the entire book and head home. You get your instrument ready to play and then…the questions begin.

I already know some of this stuff; do I need to start from the beginning?

Am I playing this note right?

How is this rhythm supposed to sound?

Can I contact the publisher for help?

These are some of the questions we’ve tried to address by adding several levels of support to the MusickEd software. The Support Center is easily accessible via our product. Finally, you can get the answers and help you need in an instant. We know that your book can’t do this!

Instrument Support

MusickEd Instrument Support is where you’ll go to watch videos and listen to MusickEd faculty discuss important insight to playing your instrument. A variety of topics are explored and new videos are continually being added. So when you’re having that ‘Am I playing this note right?’ moment, you’ll be able to access the help you need instantly, 24 hours a day.

Unit Support

MusickEd Unit Support includes text and videos that discuss important insight to learning the concepts presented in each Lesson. This is the place you’ll go to make sure you’re staying on the right track through each step of the learning process.

Custom Support

This area includes several sections: The Music Knowledge Base has support references created by our faculty who have answered questions and posted answers for our members. This section is updated often as new answers are posted immediately. The Glossary is an amazing reference for any musician. Each term is defined simply and many include cross references that lead to wonderful new bits of information. We highly recommend you peruse this area as part of your musical journey. The Troubleshooter allows you to view questions and answers that are sorted by instrument and topic. For example; click on ‘WoodwindsClarinet – Technique’ and view 7 Q and A’s covering topics like practice time, articulations, and breathing.

Tech Support

This area actually contains 3 sections to help you find answers to any of your software snags: The Tech Knowledge Base contains common questions and answers that help you download, install and use our software correctly. It also addresses basic functional issues like uploading midi files to your iPod or optimally adjusting your browser settings for our software. You may also Chat with a live technician to help find your solution or submit an E-Ticket for a timely and professional response via e-mail.